Order FAQs

1. How long have we been in business?

CRITCO’s roots date back 7 decades to the founding of Ceylon Rubber Industries in 1950. Later in 1982, after the acquisition of Taherally Rajbhoy (a company founded in 1962) the company diversified into the trading of Balloons, Decorations, Party items and Disposable food packaging products. “CRITCO” fresh brand identity was incepted in 2002 with the vision to become a leading supplier in the HORECA industry for single-use food serving and packaging products. Today CRITCO possess with over 70 years in business and 38 years of experience in the single-use (disposable) trade.

2. What makes us different from others? 

We’re proud to be an industry leader in promoting eco-friendly, single-use (disposable) products in the HORECA industry in Sri Lanka while internationally expanding our operations towards the Maldives and South East Asian region. Striving to protect and sustain our environment is our top priority. Our green vision helps our stakeholders choose eco-friendly products in their daily life- helping to save our planet one step at a time.

3. From where do we operate?

Critco operate from its state-of-the-art centralized warehouse and its corporate office situated at Grandpass, Colombo 14 to serve our valuable customers.

4. To where do we ship?

We are geared to ship Island wide and internationally.

5. Is cash on delivery available?

Yes, Cash on delivery is available Islandwide.

In addition, you can also complete your payments using your Master, Visa, Amex etc. Debit and Credit cards through the payment gateway.

6. Do we offer loyalty points or reward points?

Loyalty & reward Points will be introduced in the future.

7. Is it necessary to have an account on Critco?

Yes, it's necessary to log into your Critco account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security, and also there will be future discounts for creating an account with us for the 1st time.

8. How long will it take for my order to arrive?

Your order duration depends on your location and the option you choose.

Our delivery options include :

CRITCO own delivery fleet, Express delivery (via courier) & via Uber & Pickme

Pickup from Critco available Islandwide

9.  Is there a minimum order quantity?

Good news! There are no restrictions on the minimum or maximum order quantity. You can order any quantity of products as you prefer in a single order.

10. Can I edit or cancel my order once it’s been placed?

Once the payment for the purchase is complete, the order will be processed. Hence, order cancellations cannot be made.

11. What is Critco’s return policy?

We have an immediate return policy – therein please check your orders before accepting them from the delivery rider. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

12. Can I make any product exchanges?

Yes. First, contact us with your issue and we will ensure that necessary steps are taken for your item to be returned. Once returned, you may proceed with a separate purchase for the new product.

13. I have returned an item. When will I receive my refund?

Great! As soon as we receive the item, we will inspect the condition of the item and for any defects . If it’s all good, we will approve the refund and process it in your original payment method. However, it may take some time for bank or credit card companies to post the refund.  

14. How do I contact your company?

+94 113 494 853

15. Do you deliver on weekends and public holidays?

Presently not available. However, we deliver from Monday to Friday

16.  Can I track the status of my order?

You can easily track and view the status of your order using our Track Order page which you can find in the main menu of our website. To check on the status of your order, you will need your order tracking code you were provided when you completed checkout (and in your order confirmation email). We will fetch and display your order and status along with any special notes that may have been added.


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